Share:X / Twitter LinkedIn WhatsApp

CRM software · United States

Freshworks

Rank#9Top 16%of 57 tracked

Updated 2026-10-08

Brand Visibility

36.6%

Prompt Coverage

38%

AI Sub-Searches

Query fan-outs

Total Mentions

🔒 Unlock

Your Badges

Freshworks has earned 1 badge. Embed them on your site to showcase your AI visibility.

Niche Specialist

Elite AI Visibility in Focused Prompts

🔒 Unlock with an AI Rankia plan

Verified Brand

Tracked by AI Rankia Index

What AI Says About Freshworks

Real AI response mentioning Freshworks — captured live from Gemini Search.

In response to: “Recommend a CRM with strong customer service and help desk features for a US company.”

Support with external CRMs like HubSpot or Salesforce. Why it fits US companies: Very popular among US consumer and B2B tech brands; easy to hire support agents who already know the interface. --- 4. Best Value for Lean Teams: Freshworks (Freshdesk + Freshsales) Best for: Startups and small businesses looking for robust, modern help desk features without enterprise pricing. Key Support & Help Desk Features: Freshdesk Omni: Centralizes email, chat, phone,

Gemini Search

Prompts Tracked in CRM software

AI Rankia runs these exact prompts across ChatGPT, Gemini, Perplexity, Claude & more to build this ranking.

“Top CRM software that integrates with Gmail and Outlook for US businesses?”

normal result

“What are the best CRM options for B2B sales teams in the US?”

normal result

“What is a good alternative to spreadsheets for tracking customers and deals for a small team in the US?”

normal result

10 more prompts tracked ·

Each prompt fans out into dozens of AI sub-searches —never miss the semantic gaps ↓

🔓

See how each AI model ranks Freshworks

Get the free report — model-by-model breakdown, full competitor scores, and a personalized email with your brand's AI visibility data.

No spam. One email with your report.

AI Model Breakdown

How often each AI search engine recommends Freshworks.

Strongest AI Model

ChatGPT Search — mentioned in 15% of prompts

ChatGPT Search

15%2 prompts

Gemini Search

15%

Google AI Overviews

Enter your email above to unlock all models

Nearby Competitors

Brands ranked closest to Freshworks in AI search visibility.

monday CRM55.4%

Copper44%

Freshsales36.8%

████████████--%

Prompts Mentioning Freshworks

The exact buyer questions where AI recommends Freshworks.

Pro

Recommend a CRM with strong customer service and help desk features for a US company.

Gemini Search90% vis

Top CRM software that integrates with Gmail and Outlook for US businesses?

Google AI Overviews85% vis

Are there good CRM software providers with a free plan in the US?

Gemini Search85% vis

Recommend a CRM with strong customer service and help desk features for a US company.

Google AI Overviews0% vis

What are the best CRM software providers in the United States?

Gemini Search0% vis

See every prompt that mentions Freshworks

Unlock with AI Rankia Pro →

Citation Sources

Domains AI models cite when recommending Freshworks.

Pro

google.comGoogle AI Overviews

93citations

www.reddit.comGoogle AI Mode

14citations

www.g2.comChatGPT Search

13citations

www.hubspot.comChatGPT Search

9citations

www.salesforce.comChatGPT Search

8citations

🔐

This data is available to AI Rankia Pro subscribers.

Unlock with AI Rankia Pro →

Citation URLs

Specific pages AI links to when answering crm software questions.

Pro

www.g2.com/categories/crmChatGPT Search · 13 citations

finance.yahoo.com/small-business/articles/nutshell-tops-designrushs-ranking-best-132400337.htmlGoogle AI Mode · 4 citations

6sense.com/tech/crm-platformsGoogle AI Mode · 4 citations

www.insightly.com/blog/best-crm-for-marketing-agenciesGoogle AI Mode · 3 citations

www.hubspot.com/pricing/crmChatGPT Search · 3 citations

🔐

This data is available to AI Rankia Pro subscribers.

Unlock with AI Rankia Pro →

Query Fan-Out Intelligence

Every prompt fans out into dozens of sub-searches across AI models — covering every semantic angle a buyer might take. Miss one, and a competitor ranks instead.

72 sub-searches found

#	AI Sub-Search Query	Count	% Share
1	best contact management software Forbes G2	1	33.3%
2	top contact management software providers US	1	33.3%
3	ActiveCampaign CRM marketing automation features official site	1	33.3%

🔍

Do you rank in Google for these 72 AI sub-searches?

When AI recommends a crm software brand, it doesn't just pick a name — it silently runs 72 sub-searchesacross Google to find corroborating evidence. Brands that rank for those queries get cited. Brands that don't, get skipped.

Our Query Fan-Out × Google Rank tool cross-references every AI sub-search against live Google rankings — so you can see exactly which ones Freshworks wins, which ones competitors outrank you on, and where to focus first.

Match my Google rankings to AI sub-searches →

Is Freshworks your company?

Claim your free AI visibility profile to track your ranking weekly, see which prompts mention you, and discover how to improve your AI search presence.

Claim Free Profile View Full Ranking

About Freshworks's AI Search Visibility

This ranking is powered by the AI Rankia Universal Brand Index (UBI) — a system that sends real buyer queries to ChatGPT, Google Gemini, Perplexity AI, Claude, Grok, and Google AI Mode, then measures which crm software each model recommends. Rankings are updated regularly as AI models evolve.

Freshworks achieved a prompt coverage of 38% — appearing in 5 of 13 tracked buyer queries — with an AI visibility score of 36.6%, placing them #9 of 57 crm software in United States.

Freshworks's strongest AI model is ChatGPT Search, cited in 15% of relevant prompts. Their weakest is Google AI Overviews at 8% — an opportunity to improve citations on that platform.

Seeing this ranking is step one. AI Rankia is the autonomous AI-visibility platform that acts on it— where read-only tools (Profound, Otterly, Semrush) just hand you a report, AI Rankia's agents publish the content AI cites, deploy the schema, llms.txt and internal links straight to your live site, buy the links AI already trusts for your competitors, and prove the citation lift against a control. Its Get Cited PR toolkit finds the journalists and creators who cover crm software and automates the whole outreach — discover contacts, AI-write each pitch, send from your Gmail and track replies. Switch on autopilot and the agents run the entire loop end to end, every day — Monitor → Get Cited → Content Hub → AI Links — or take full manual control of every article, prompt, schema tag and link. Built for the teams that own crm software visibility: agencies reporting to clients, and brands who want to move up this ranking instead of just watching it.

Also in CRM software